Return Policy

Welcome to Black Fay. We strive to provide you with a satisfying shopping experience. Our Refund Policy outlines the terms and conditions regarding refunds for products purchased on our website.

1. Returns and Refunds

a. Returns: We accept returns within 7 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

b. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

a. Gift cards.

b. Downloadable software or digital products.

c. Perishable goods.

3. Return Process

a. To initiate a return, please contact our customer service at contact@City Hut Bazar.com to obtain a Return Merchandise Authorization (RMA) number.

b. Include the RMA number on the package and ship the item to the address provided by our customer service.

c. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product. We will provide instructions on how to return the item or may offer a replacement or refund.

5. Refund Processing Time

Refunds are typically processed within [insert number] business days after receiving the returned item. Please note that the time it takes for the refund to appear on your account may vary depending on your payment method and financial institution.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at contact@cityhutbazar.com.