Cancellation Policy

Welcome to Black Fay. Our Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed on our website.

1. Order Cancellation

Eligibility: Orders can be canceled up to the moment before the order is confirmed. Once the order is confirmed, the order cannot be cancelled. After this period, the order may have been processed and cannot be canceled.

2. Non-Cancelable Items

a. Some items may not be eligible for cancellation, especially if they are custom-made, personalized, or have already been shipped.

3. Refund for Canceled Orders

a. If the order is canceled within the eligible time frame and has not been processed, a full refund will be issued to the original payment method.

b. If the order has already been processed or shipped, it may be subject to our Return Policy, and the customer may need to initiate a return after receiving the item.

4. Changes to Cancellation Policy

a. Black Fay reserves the right to update and change this Cancellation Policy at any time. Changes will be posted on our website.

5. Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us at contact@cityhutbazar.com.